I've made several videos to help you install the free application and help troubleshoot the most common problems. If you need additional assistance, use the support form at the bottom of the page to contact me. You can email me directly at support@stephanieelkowitz.com.
Can you help me with the installation?
Use one of the videos below to walk you through the installation of the application on a Mac or Windows computer.
Note: The Google Drive for Desktop application is NOT compatible with Chromebooks.
How do I add Google app files to my Drive once the application is installed?
Watch the following video to help you add the Google app files in the "Google App Resources - READ DIRECTIONS" folder(s) of your purchase. This video demonstrates the process with a resource downloaded from my TpT store. The method is identical although you are downloading the files from your account at www.stephanieelkowitz.com.
I have a school account that won't work with Google Drive for Desktop.
Watch the following video to help you setup a "workaround" for blocked school accounts using a personal Gmail account.
My files are not syncing with the Google Drive for Desktop App.
File sync failures are almost always correctable or preventable. Watch the following video for assistance with this issue.
Reach out for Additional Support
Use the form to send me an email with questions or concerns. Attach a screenshot to show me the error message you are receiving. Please allow up to 48 hours for a response. Most messages receive a response in less than 24 hours.
